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Dear Editor,

I believe that every customer is entitled to get what he/she pays for in services and goods — AND this applies to all government entities too.

As such, I believe that ASTCA customer service representatives have a duty to perform their jobs, which includes an obligation to truthfully serve their customers — like knowing exactly what to do and providing accurate information to the public.

BOTTOM LINE: After months of trying to resolve a simple problem — ASTCA time recorded messages were 15 minutes incorrect — I finally gave up.

UPDATE:  I ran into ASTCA CEO Lewis Wolman on the street in March 2019, explained the issue and discovered the problem solved in less than 24 hours.

Thank You Lewis. Why should a customer have to wait for the CEO to resolve a simple issue?

Leneuoti F. Tuaua

ASTCA Customer

Pavaiai & Fagaalu