“ASTCA CUSTOMER SERVICE”
I believe that every customer is entitled to get what he/she pays for in services and goods — AND this applies to all government entities too.
As such, I believe that ASTCA customer service representatives have a duty to perform their jobs, which includes an obligation to truthfully serve their customers — like knowing exactly what to do and providing accurate information to the public.
BOTTOM LINE: After months of trying to resolve a simple problem — ASTCA time recorded messages were 15 minutes incorrect — I finally gave up.
UPDATE: I ran into ASTCA CEO Lewis Wolman on the street in March 2019, explained the issue and discovered the problem solved in less than 24 hours.
Thank You Lewis. Why should a customer have to wait for the CEO to resolve a simple issue?
Leneuoti F. Tuaua
Pavaiai & Fagaalu