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Hawaiian Airlines offers travel waivers for American Samoa routes

Source: Hawaii News Now & Hawaiian Airlines

Honolulu, HAWAII — Hawaiian Airlines is offering travel waivers for passengers who had booked tickets for American Samoa routes.

Nine cases of the measles have been reported in American Samoa, and as Hawaii News Now reported on Sunday, health officials are advising travelers to take precautions if visiting the U.S. territory. In neighboring Samoa, thousands have been infected and 70 have died since the start of the outbreak two months ago.

For flights rebooked for new travel on or before January 15, 2020 HST:

  • A waiver of the change fee
  • A waiver of any resulting difference in fare(s) provided that change is made to the same compartment (i.e. Coach to Coach or First Class to First Class) and there is no change in origin and destination

For flights rebooked for new travel on or after January 16, 2020 HST:

  • A waiver of the change fee
  • Applicable difference in fare(s) will apply

Waiver qualifications and rules:

  • Ticket* was issued on/before December 7, 2019 HST
    *Must be identified by a 13-digit ticket serial number beginning with Hawaiian Airlines code “173.” Tickets issued by other airlines with a different carrier code (ticket numbers not beginning with “173”) are subject to the waiver policy of the other airline.
  • Affected flight(s) is/are originally scheduled for travel between December 9-31, 2019 HST
  • New travel must be rebooked and ticketed by January 15, 2020
  • Voluntary changes to origin and/or destination or connecting/stopover point will be permitted without change fee but are subject to applicable fare difference
  • Refund rules of original ticketed fares will apply

For Tickets booked through a travel agent or online travel website:
Please contact the travel agency or online travel site directly for ticket assistance.

For Tickets Booked at or our Reservations Department:
All changes must be made by calling our U.S. Reservations Department at 1-800-367-5320, or via the chat function available on the Contact Us section of our website.