Private sector weighs in with recommendations to increase tourism Friday November 20, 2009
By Fili Sagapolutele fili@samoanews.com

Officials of RCA Consultants, the off-island group contracted to produce the American Samoa Tourism Master Plan at Wednesday’s meeting with the private sector hosted by the Chamber of Commerce and the Governor’s Economic Advisory Council. The group first met last week with residents of Manu’a followed by a number of public meetings this week on Tutuila before they departed Thursday returning to the mainland. [l-r] Bill Crump of Studio 81; Cate Thero of Resort Consulting Associates; and Mark Kiner of Kiner Design Group. [photo: FS]
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Limited air service between Honolulu and Pago Pago, available and well maintained public restrooms, development of the cable car, trail hike routes, historical sites are some of the suggestion from the private sector on ways to develop and improve tourism in the territory.

The recommendations were made Wednesday during a meeting hosted by the Chamber of Commerce and the Governor’s Economic Advisory Council for the RCA Consultant, the off-island group contracted to come up with the American Samoa Tourism Master Plan to develop this industry.

RCA member, Cate Thero of Resort Consulting Associates, told the private sector meeting that they were here to gather information, obtain data, conduct site visits— including Manu’a Island— carry out research and mapping of the elements involved in getting the plan drawn up for American Samoa.

She said there is not much they could share with the private sector except that among the issues covered in their works are economic development, land use, transportation and cultural activities. She said they also are talking to the airline industry.

Thero also highlighted the three specific areas of development opportunities for their focus, which are development opportunities for the Rainmaker Hotel, eco-tourism for Manu’a and the Malaloa marina development.

Other RCA officials attending the meeting were Mark Kiner of Kiner Design Group, and Bill Crump of Studio 81.

The group was asked by one of the business representatives to highlight some of the public comments they had received so far during their various public meetings, to which Thero said the issues vary from immigration issues dealing with visitors coming to the territory to the government competing with the private sector.

“We’ve heard a ton of challenges,” said Thero, adding that another concern was the high landing fees in American Samoa and the need to have a properly trained labor force to service the tourism industry.

Crump said that during their meetings in Manu’a, residents of Ofu talked about the development of snorkeling opportunities but the frequency of air service was a problem. However, Crump said he has heard of a new boat for the Island group and hopefully that will address transportation to the Manu’a Islands. (He did not identify what new boat he was talking about.)

Thero said they met early this week with Gov. Togiola Tulafono, who wanted to see first a long term tourism plan before considering additional funds going into tourism development. She was responding to the private sector’s concerns over the small budget allocated for tourism in the territory through the American Samoa Visitor’s Bureau as well as the overall lack of ASG funds to tourism.

OF INTEREST

Chamber president David Robinson, who is also co-chair of the Governor’s Economic Advisory Council, informed RCA that “people here had seen too many plans...that are filed away neatly” without any action taken ...and ASG has “never done the job properly” in tourism development.

Local businessman Mapu Jamias said he has seen so many plans over the past years but nothing much has come out of it, and pointed out that one problem faced by the territory is limited air service between Honolulu and Pago Pago with Hawaiian Airlines monopolizing this route.

In response, Thero says “we recognized...as a major issue” air transportation especially for remote locations. She noted again that the group will be talking to the airlines, including airlines serving the inter Samoa route, which also bring in visitors not only from Samoa but other Pacific countries as well as those flying from the U.S. west coast to Apia.

Chamber board member Leland Slater cited a number of issues that need to be addressed, such as the lack of public restrooms throughout the territory for tourists to use and the stray dog problem that needs to resolved.

He said the plan to redevelop the Malaloa marina is an excellent one not only for yachts coming into the territory but a place for people to walk around. He also suggested looking at improving hiking trails as well as identifying waterfalls that could also be used as site tours, and this goes hand-in-hand with improving trails leading to the waterfalls.

Slater said there is also a great tourist attraction if the tramway is redeveloped to which Thero said they have visited the site and it’s part of the plan to see if it’s profitable, taking into account the number of visitors and the expenses involved in maintaining such an operation.

She suggested the private sector take over this project, adding that they have spoken to the National Park Service, who informed them that managing and operating the tramway is not in their model.

But businessman Tom Drabble pointed out that the tramway was a big advertisement for American Samoa attracting tourists in the past and ASG should use some of that money they plan to purchase a cannery for this project.

Businessman Tony Langkilde said, “Whatever we propose...the bottom line is capitalization.” He suggested the government allocate half-a-million or at least a $1 million annually from the Capital Improvement Project as ASG’s commitment to the development of small businesses in the tourism industry.

There was a call from several business members for the government to “get out of the way” and have the private sector work on getting the tourism development moving forward.

However, the governor’s advisor Dr. Oreta Togafau, a co-chair of the Economic Advisory Council, told the group that ASG does want to develop tourism but there has not been a strong response from the Chamber or the private sector, until now, with the Chamber taking the lead role on a lot of issues.

She said this public-private partnership should be stronger with private sectors participation and called for both sides to work together.

Also raised as an important selling point for American Samoa is the Samoan culture, to which RCA fully agreed, and this is an issue they will consider carefully— especially not to disrespect Samoan traditions such as swimming on Sundays at certain beaches.

After more meetings this morning, the RCA group returns  this afternoon to the mainland via Apia.

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Comments to this story (10)
What Private Sector?  wrote:
24 Nov 2009 09:27 AM
You have to build something of value to be considered a private sector tourism business place or location. Observe what you have and build something to be called a private sector to begin with. Look around, look around again. What do you see! Just as I figured! Nothing!
Aloha  wrote:
21 Nov 2009 10:49 AM
Look at Niue, it's one of the smallest islands with a great tourism industry. American Samoa as small as it is can still attract tourists, but it all comes down to the whether the cultural aspects can make way for tourist activities here. We have a beautiful island with beautiful beaches and beautiful people. That's about it for now. We still need to work on a whole lot of other stuff.
junior oka  wrote:
21 Nov 2009 08:11 AM
you have a major attraction under your nose with pago harbor. if the tuna canneries all leave, which i believe they will soon, then you need to recreate the natural landscape around the harbor. tourists like over/next the water restaurants, B&B's, coffee shops, book stores. all dogs need to be on a leash with proper tags. throwing any trash should be a major fine. the water needs to be clean, etc. added cruise ships or large hotels would not be good for the islands, only a small greedy few.
Realistic Person  wrote:
21 Nov 2009 07:50 AM
Yup, go ahead with the great ideas. The million dollar question is are those ideas sustainable in the long-run? Personally, I DOUBT IT unless government can deliver some concrete plans/results in the tourism area.
Anonymous  wrote:
21 Nov 2009 06:55 AM
American Samoa needs to be proactive in order to develop tourism. There is alot of things that need to be taken into consideration before trying to recruit tourism. In two years I have traveled 3 times to american samoa and it was very difficult to even get a rental car,( Weekly rates would be another plus instead of the high daily rates) there isn't much selections of hotels too. All these need to be taken into to consideration before trying to get tourism. American Samoa is beautiful, but the government needs to be sure that things are in place in order to get tourism.
Alofaaga mo Samoa (baby.lsmpele-s)  wrote:
20 Nov 2009 11:15 PM
It is all about 'attraction' to American Samoa and right now we are far from it. It doesn't really matter what the airfares cost or how the tourists get there, the selling point is what’ll attract the tourists to our lovely island. And as for now, this must be the lowest selling point for American Samoa and Manu’a as we’re faced with an aftermath tsunami recovery it is not a pretty sight right now. And gathering from what the outside contractors, RCA Consultants had mentioned, seemed they had nothing more to offer than what was already said by the on-island tourism sector. Now why even hire an outside source to reiterate what was already known. ASG just needs to increase the tourism budget so the work can proceed. Quit buying time and abusing the budget on outside sources when there are already capable professionals on island to manage and produce the work. Here is an industry that can definitely contribute to the economy and certainly be developed with the help of ASG. It may not be a huge market but it also shouldn’t be ignored. Bringing tourism to the island helps to encourage beautification, hospitality, and a greater sense of appreciation for our culture and people. This is good practice all around and it can promote tourism attraction to the islands and on-going support to the economy.
Island of Paradise  wrote:
20 Nov 2009 09:45 PM
There should be a board or committee for tourism to oversee all these filthy places or relocate tourism office staff. If not fired all of them. They are just sitting on their donkey instead of checking those nasty bathrooms in the airport or the lion's park. Why not hire a cleaning company to take care of the bathrooms in public places and government offices. Just a constructive criticism.
Tama Samoa Moni  wrote:
20 Nov 2009 12:58 PM
Tourism, consultants, plans, more plans, government-vs-private sector, family lands-vs-government lands, rubbish, stray dogs,and on and on and on. Does somebody really believe we will have a Tourism Plan in place before the next election? WE are talking enthusiasm now, we see progress in words and promises, but I sincerely hope that atleast one of these ideas will end up a reality. You know why, because we are well known for that, a lot of words and very little results. Think about it for a minute!
Anonymous  wrote:
20 Nov 2009 09:11 AM
In order to develop tourism, the local population need to get on board. In the past, the silent motto has been , give us your dollars, but hold the tourist's. We need to separate Church & State in the affairs of tourism. Tourist spend money to be able to enjoy themselves 7 days a week in order to make every dollar of their vacation budgets count. This includes swimming on Sunday in Bikini's instead of being wrapped head to toe in a Lava Lava. There must be more attention to tourist attractions in our hotels. Part of this tourist attraction would be recreation after the sun goes down. The bottom line is that in most cases, tourism is not welcome here. Look at the rapid development of the tourist industry in Samoa. This Independent Country surpassed us in Tourism two decades ago. Why? Because they really wanted to come out of the dark ages and submit to tourism as a means of developing their economy.
Purple Heart Recipient "Noble Cause" Vietnam War>  wrote:
20 Nov 2009 04:04 AM
Good luck on all the things proposed here. There is no Maintenance, nor up keeping of any kind that I know of since I was there from 2000 to present. I only seeing destructive and filthiness inside bathrooms, etc. Go up to the Government Administration Building and you will see what I am talking about, and good luck to your proposal there private sectors. Bathrooms meanning in samoa is dirty place. And they don't have no intention of cleanning it. And therefore good luck, and make sure hire those who means works in their heart. Otherwise, off island workers can be adviseabled to be recruiting. Contemplated in all area of business wise before hand. People worked according to their way of living, and sure enough according to their work place is concern.