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Lawmaker vents frustration with ANZ’s “horrible” service

Tualauta Lawmaker Larry Sanitoa is calling for a House resolution pointing out to the CEO/Chairman of ANZ bank in New Zealand the territory’s dissatisfaction with their overall services to our people, with a copy forwarded to the Federal Reserve System, FDIC and/or any other Federal or local regulator that oversees operations in American Samoa.

 

This was revealed in Sanitoa’s email to his colleagues where Sanitoa stated there are numerous complaints by the public about ANZ services. Sanitoa reminded his colleagues that there was a committee hearing with ANZ officials last year that addressed numerous public complaints about their services. ”Branch Manager, Ms. Terese Salumbides and Mrs. Tasi Scanlon represented ANZ Bank at that hearing. 

 

The bank officials promised and reassured the committee members that ANZ services will get better.  “A year later and overall their services have shown no improvement and are absolutely horrible for the lack of a better word, and overall very disrespectful to our people,” Sanitoa said pointing out that he will be requesting a committee hearing to invite ANZ bank officials again to address these same concerns. 

 

Details on this and an update on the bond issue and minimum wage in Monday’s edition