Polynesian Airline takes off again
Polynesian Airline has resumed flights to Pago Pago. This started on Thursday evening after three days of delays due to technical problems.
But while Polynesian Airline is up and running, Inter-island Airways is reportedly giving refunds to unhappy customers.
A staff member from the local branch told the Sunday Samoan that they hope to be back in business tomorrow. For the past two weeks, Inter-island ceased flying between Samoa and American Samoa as its aircraft underwent maintenance.
It was not possible to get a comment from Inter-island Supervisor Claudia Steffany in Pago Pago before press time yesterday.
About 50 people from Brisbane Australia who were scheduled to fly to American Samoa last Thursday have asked the airline for refunds. Another group of 25 people who travelled from New Zealand for a conference in American Samoa were also affected.
Pastor Albert Atoa – who is travelling with his four grandchildren from New Zealand – is among the stranded passengers. On Friday, they were told that they had to wait until all the people who were supposed to leave last Tuesday were cleared.
“I’m very disappointed with the breakdown in communication,” he said. “We came prepared and we knew that there would be delays but I would’ve thought that some arrangements for us and other people for charter would be done.
“They could’ve been other possible steps to assure that we don’t also miss out on our scheduled flights.”
His daughter Luai Atoa said the delays have cost them dearly. She explained that Inter Island refused to pay for their accommodation.
“We don’t have a lot of money on us,” she said.