DOT REPORT: Hawaiian Air is most reliable airline


Hawaiian Airlines was the nation’s most reliable carrier at keeping its customers on schedule during the busy travel month of August, ranking first in both on-time performance and fewest flight cancellations, according to this week’s report by the U.S. Department of Transportation’s Air Travel Consumer Report and a news release from Hawaiian.

The report states in part that Hawaiian’s flights arrived on time at a rate of 92.8 percent in August to earn the number-one ranking among the nation’s 15 largest airlines. Hawaiian’s on-time percentage was 13.7% points better than the industry average, the airline said in a news release.

Hawaiian was also nearly perfect in earning the airline industry’s best score for fewest canceled flights in August, recording just two cancellations out of 6,628 total flights.

In the category of fewest consumer complaints, Hawaiian ranked third with a rate of 0.46 complaints for every 100,000 passengers, as the DOT reported only four complaints compared to the more than 877,000 passengers that the airline carried in August.

The DOT’s Air Travel Consumer Report is available at http://www.dot.gov/individuals/air-consumer/air-travel-consumer-reports.


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